Quality That’s Measured

We are committed to providing a continuum of integrated customer care that actively measures desired outcomes.  To ensure we meet these expectations we use 5 distinct measures of quality:

  • Key Performance Indicators - Customized contract performance measures aimed at safety, quality, productivity, and cost reduction.
  • ISO Certification - 60 master business processes to ensure best practice implementation and compliance.
  • Voice of the Customer - An active survey process that seeks client feedback and measures client satisfaction.
  • Facility Audits - An inspection process built into our contracts to deliver maximum uptime results.
  • Performance Incentives - Our executive management team and employee rewards are tied to customer satisfaction levels to ensure continuous improvement.